Building a conversational agent shouldn't feel like assembling IKEA furniture. That's why we've fine-tuned our in-house processes to deliver time and time again. Campfire has delivered over 40 Conversational A.I. projects in all continents, and we've integrated with every major messaging platform and offloading system out there.
The difference between a chatbot and a conversational agent is that a chatbot simply answers questions, while a conversational agent can actually help you get something done. That's why we fully integrate bots with your back-end systems, CRM's and microservices so they not only understand what people are saying, but actually help them out as well.
It's always been the same old story: you can have scalability or you can have personalisation, but you can't have both. Until today. With A.I. you can fully personalise an automated conversation. It's kind of like having a billboard that changes what it says depending on who's walking by. We take full advantage and build personalised user flows with scalability built-in.
Thanks to a chatbot that feels like a friend, we make sure to manage user expectations in a pleasant way that increases the chatbot's efficiency. No matter the interface, your conversational agent is always solving a problem, not creating one.