Real-time answers to questions
A.I. (artificial intelligence) is the best technology for answering a high volume of questions. By layering a basic chatbot with a robust A.I., we can ensure that the chatbot is "smart" and understands a wide variety of user questions.
In less than a week, we published a first version of the chatbot the E.P.'s intranet. This bot could answer 50+ different questions about the Corona virus, the Corona crisis and the E.P.'s remote working policy.
Because the pandemic evolved rapidly, we monitored the conversations daily. This allowed us to identify gaps in the bot's knowledge database and improve the A.I. with continuous NLP (natural language processing) training. We also worked with health department experts to regularly update the bot with new information and regulations.