We worked with Rawbank to build a WhatsApp and website chatbot to handle basic financial transactions, such as checking your balance and view your most recent transactions, in addition to incorporating answers to 50+ of their most frequently asked questions.
With 1,000+ monthly active users, Rawbank’s chatbots handle approximately 4.000 messages per month, with a 95% answer rate.
If for any reason you’re part of the 5% where the bot doesn’t recognize your request, then you’ll be seamlessly redirected to live customer support agent for further support.
By fully automating 95% of the incoming questions, the customer support team is able to focus on more complex requests.
MONTHLY ACTIVE USERS
MESSAGES A MONTH